Overview

FactoryX is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our app and website.

By using FactoryX, you consent to the practices described in this Privacy Policy. We respect your privacy and ensure that your personal information is handled responsibly.

Information We Collect

• Personal information such as name, email, phone number, and company details.
• KYC verification documents submitted by factories and retailers.
• Payment information when making purchases through secure gateways like eSewa.
• Usage data such as order history, product searches, and video interactions.

How We Use Your Information

• To provide and improve app services including bulk ordering, product showcase, and order tracking.
• To verify users and prevent fraudulent activities.
• To process payments securely.
• To communicate important updates, promotions, and support notifications.

Data Security

We implement robust technical and administrative measures to protect your data from unauthorized access, alteration, disclosure, or destruction. All payments are processed through secure channels.

Sharing of Information

FactoryX does not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers to facilitate app functionality, delivery, and payments.

Your Rights

You have the right to access, correct, or delete your personal information. You can also withdraw consent to data processing, subject to legal or contractual obligations.

Contact Us

For any questions about this Privacy Policy or your personal information, please contact us at info@factoryxnepal.com.